Getting into an accident is stressful enough without having to worry about whether your car is in good hands. Choosing a reputable collision repair shop ensures your vehicle is restored safely and correctly. But with so many options, how do you find the right one? Here’s what you need to consider.

1. Check Certifications and Training

A trustworthy repair shop should have certifications from recognized organizations like I-CAR (Inter-Industry Conference on Auto Collision Repair) or ASE (National Institute for Automotive Service Excellence). These indicate the technicians are trained to industry standards and use proper repair techniques.

2. Look for Manufacturer Certifications

Some repair shops have certifications from car manufacturers, meaning they are trained to fix your specific make and model according to factory standards. If your car is a newer model, choosing a manufacturer-certified shop can ensure better results.

3. Read Online Reviews and Ask for Recommendations

Customer reviews on Google, Yelp, and Facebook can give insight into a shop’s quality of work and customer service. Look for consistent positive feedback, especially regarding repairs, timeliness, and communication. Asking friends, family, or your insurance provider for recommendations is also a great way to find a trusted shop.

4. Evaluate Their Warranty Policy

A reputable repair shop should stand behind its work with a solid warranty. Most shops offer at least a one-year warranty, but some provide lifetime warranties on certain repairs. Always ask about their policy before committing.

5. Visit the Shop in Person

If possible, visit the repair shop before making a decision. A clean, organized facility with modern equipment is a good sign. Pay attention to how the staff interacts with customers—professionalism and transparency go a long way.

6. Get Multiple Estimates

While price shouldn’t be your only deciding factor, getting a few estimates can help you identify fair pricing. Be cautious of shops that offer unusually low quotes, as they may cut corners or use inferior parts.

7. Check for Proper Licensing and Insurance

Legitimate repair shops should have the necessary business licenses and insurance. If something goes wrong during the repair process, a properly insured shop ensures you’re covered.

8. Ask About OEM vs. Aftermarket Parts

Some repair shops use aftermarket parts instead of OEM (original equipment manufacturer) parts. While aftermarket parts can be cheaper, they may not always fit or perform as well. If you prefer OEM parts, confirm that the shop can source and install them.

Final Thoughts

Choosing the right collision repair shop takes some research, but it’s worth it for peace of mind. By following these steps, you can ensure your car is in expert hands.

If you’re looking for reliable, high-quality collision repair, Prime Complete Auto has the experience and expertise to get your vehicle back on the road safely.